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ORDER FULFILLMENT: |
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1. Accuracy – getting what you ordered |
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2. Problem resolution – errors are fixed promptly |
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INVOICE ACCURACY: |
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1. Correct pricing - items are priced as expected |
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2. Credits – being made promptly & correctly |
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DELIVERY: |
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1. Timeliness – orders arriving as scheduled |
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2. Order stocked – put away neatly by driver |
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3. Courtesy– driver is presentable and helpful |
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4. Orders checked – driver assists the check in |
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PRODUCTS: |
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1. Cleanliness – products arrive clean & dust-free |
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2. Quality – products function well & look good |
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3. Selection - carrying everything you need |
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CUSTOMER SERVICE: |
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1. Availability - easy access to salesman or inside staff |
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2. Competence - staff is knowledgeable & courteous |
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